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Value of Unified Communications
Unified communications is designed to eliminate barriers that have traditionally separated voice calls,emails,instant messaging and conferencing in all forms. Once these communications media are carried over a common IP network, it is possible to manage them from a single point and use them with common devices, enabling companies to transform key business processes with improved communications flows. It is divided into 3 functional areas.
1. Personal unified communications is geared toward the individual and includes smart phones,PDA and other types of devices. These provide access to voice, IM, business application. 2. Workgroup infied communications is oriented toward supporting collaborative and team efforts. 3. Enterprise unified communications integrates communications with enterprise wide and department level applications, business process and workflows. An example is credit card authorization. When a bank receives a request for a credit authorization, an application reviews the request in real time. If transaction is outside the credit card holder's usual behavior, it is flagged as being at high risk of fraud. The system makes an outbound notification to the credit card holder. If the system succeeds in reaching the card holder, the individual is requested to confitm his/her identity. As a result, instead of rejecting a transaction from a valued customer, the bank can allow the transaction, improving service and reducing the client's fraud exposure. |
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This intel was contributed by redson
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May, 2012
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